HARAPAN PASAR TERHADAP LULUSAN UNIVERSITAS

fatik Rahayu

Abstract


Some surveys, reveals that Quality Management can help organization to improve customers satisfaction. This study examines customers' need and expectations of Universities' graduates. The questionare were sent to human resources' managers in Jakarta.


Keywords


Quality, customers'needs and expectations, customers' satisfaction.

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References


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DOI: http://dx.doi.org/10.25105/mrbm.v5i1.8125

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.