NEGATIVE FACTORS AND ITS EFFECT TOWARDS JOB SATISFACTION OF NURSES

Desti Ranihusna, Nury Ariani Wulansari, Dikha Karuma Asiari, Reza Enindra Syahputra

Abstract


The primary function of nurses in inpatient services is to provide optimal services for patients with serious illnesses.Therefore, nurses’ job satisfaction should not be taken for granted. The role overload can influence job satisfaction at workplaces. The role overloaand job stress have negative effect. However, the nurses can still have job satisfaction, if the role overload is at low level. The other factor that influences job satisfaction is role ambiguity. The aim of this study is to analyze the factors that determine job satisfaction of nurses, work at the hospital and the job stress impacts on job satisfaction. The samples of this study were 170 respondents. This study applied quantitative design with path analysis. The role overload and job stress have negative and significant influence on job satisfaction. The role overload and role ambiguity have a positive and significant impact on job stress. The role ambiguity does not influence job satisfaction. Job stress mediates the role ambiguity to job satisfaction. The next research can develop variables that can mediate the influence of role ambiguity and role conflict on job satisfaction, for example, burnout and performance variables.


Keywords


role overload; role ambiguity; job stress; job satisfaction.

Full Text:

PDF

Article Metrics

Abstract views : 159| PDF views : 0

References


Agustina, L. (2009). Pengaruh Konflik Peran, Ketidakjelasan Peran, Dan Kelebihan Peran Terhadap Kepuasan Kerja Dan Kinerja Auditor (Penelitian Pada Kantor Akuntan Publik Yang Bermitra Dengan Kantor Akuntan Publik Big Four Di Wilayah DKI Jakarta). Jurnal Akuntansi, 1(1), 40–69.

Belias, D., Koustelios, A., Sdrolias, L., & Aspridis, G. (2015). Job Satisfaction, Role Conflict and Autonomy of employees in the Greek Banking Organization. Procedia - Social and Behavioral Sciences, 175, 324–333. https://doi.org/10.1016/j.sbspro.2015.01.1207

Bemana, S., Moradi, H., Ghasemi, M., Taghavi, S. M., & Ghayoor, A. H. (2013). The relationship among job stress and job satisfaction in municipality personnel in Iran. World Applied Sciences Journal, 22(2), 233–238. https://doi.org/10.5829/idosi.wasj.2013.22.02.3640

Essiam, J., Mensah, M., Kudu, L., & Gyamfi, G. (2015). Influence of job stress on job satusfaction among university staff: analytical evidence from a public University Ghana. International Journal of Economics, Commerce and Management, III(2), 1–15.

Ghozali, I. (2011). Aplikasi Analisis Multivariate Dengan Program SPSS. Semaran: Badan Penerbit Universitas Diponegoro.

Handara, P. (2014). Model Terintegrasi Kepuasan Pasien Pada Rumah Sakit Gigi Dan Mulut Pendidikan (Rsgmp) Di Jakarta. Jurnal Manajemen Dan Pemasaran Jasa, 7(2), 63. https://doi.org/10.25105/jmpj.v7i2.799

Handoko. (2009). Manajemen Sumber Daya Manusia. Yogyakarta: BPFE UGM.

Haroon, Muhammad, Fukhar, R. (2012). The Relationship between Islamic Work Ethics and Job Satisfaction in Healthcare sector of Pakistan. International Journal of Contemporary Business Studies, 3(5), 1–73. https://doi.org/10.23889/ijpds.v1i1.46

Hasibuan. (2013). Manajemen Sumber Daya Manusia. Jakarta: PT. Bumi Aksara.

Hoboubi, N., Choobineh, A., Kamari Ghanavati, F., Keshavarzi, S., & Akbar Hosseini, A. (2016). The Impact of Job Stress and Job Satisfaction on Workforce Productivity in an Iranian Petrochemical Industry. Safety and Health at Work, 8(1), 67–71. https://doi.org/10.1016/j.shaw.2016.07.002

Idris, M. K. (2011). Over time effects of role stress on psychological strain among malaysian public university academics. International Journal of Business and Social Science, 2(9), 154–161. https://doi.org/10.1108/14637151211225225

Iroegbu, M. N. (2014). Impact of Role Overload on Job Performance among Construction Workers. Asian Journal of Social Sciences and Management Studies, 1(3), 83–86.

Irzani, D., & Witjaksono, A. D. (2014). Pengaruh konflik peran dan ambiguitas peran terhadap keinginan keluar karyawan dengan kepuasan kerja sebagai variabel mediasi pada PT Asuransi Raksa Pratikara di Surabaya. Jurnal Ilmu Manajemen, 2(1), 266–281.

Karimi, S., Biemans, H. J. A., Lans, T., Chizari, M., & Mulder, M. (2014). The Impact of Entrepreneurship Education: A Study of Iranian Students’ Entrepreneurial Intentions and Opportunity Identification. Journal of Small Business Management, 54(1), 187–209. https://doi.org/10.1111/jsbm.12137

Khamisa, N., Peltzer, K., Ilic, D., & Oldenburg, B. (2016). Work related stress, burnout, job satisfaction and general health of nurses: A follow-up study. International Journal of Nursing Practice, 22(6), 538–545. https://doi.org/10.1111/ijn.12455

Khattak, A. (2013). Impact of Role Ambiguity on Job Satisfaction, Mediating Role of Job Stress. International Journal of Academic Research in Accounting Finance and Management Sciences, 3(3), 29–39. https://doi.org/10.6007/IJARAFMS/v3-i

Koustelios, A., Theodorakis, N., & Goulimaris, D. (2004). Role ambiguity, role conflict and job satisfaction among physical education teachers in Greece. International Journal of Educational Management, 18(2), 87–92. https://doi.org/10.1108/09513540410522216

Kreitner, R., & Kinicky, A. (2014). Organizational Behavior Ed.5.

Malik, M. I., Sajjad, M., Hyder, S., Ahmad, M. S., Ahmed, J., &

Hussain, S. (2013). Role overload: A cause of diminishing employee retention and productivity. Middle East Journal of Scientific Research, 18(11), 1573–1577. https://doi.org/10.5829/idosi.mejsr.2013.18.11.12457

Mehrad, A., Halimatussadiah, H., Ma’rof, & Abdullah, H. (2015). The Role of Personality Factors on Job Satisfaction Among Academic Staff at Public Research University. Journal of Educational, Health and Community Psychology, 4(1).

Mittal, M., & Bhakar, S. S. (2018). Examining the Impact of Role Overload on Job Stress, Job Satisfaction and Job Performance-A study among Married Working Women in Banking Sector. International Journal of Management Studies, V(2(7)), 01. https://doi.org/10.18843/ijms/v5i2(7)/01

Nugraha, A., & Purba, S. D. (2017). Tuntutan Pekerjaan Dan Stres Kerja Sebagai Variabel Penentu Turnover Intention. Jurnal Manajemen Dan Pemasaran Jasa, 10(1), 49–60. https://doi.org/10.25105/jmpj.v10i1.2274

Palomino, M. N., & Frezatti, F. (2016). Role conflict, role ambiguity and job satisfaction: Perceptions of the Brazilian controllers. Revista de Administração, 51(2), 165–181. https://doi.org/10.5700/rausp1232

Ram, N., Khoso Dr., I., Shah, A. A., Chandio, F. R., & Shaikih, F. M. (2011). Role conflict and role ambiguity as factors in work stress among managers: A case study of manufacturing sector in Pakistan. Asian Social Science, 7(2), 113–117. https://doi.org/10.5539/ass.v7n2p113

Rivai, V., & Sagala, E. J. (2010). Manajemen Sumber Daya Manusia untuk Perusahaan dari Teori ke Praktik. Jakarta: PT. Raja Grafindo.

Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role Conflict and Ambiguity in Complex Organizations. Administrative Science Quarterly, 15(2), 150. https://doi.org/10.2307/2391486

Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior, Global Edition.

Schmidt, S., Roesler, U., Kusserow, T., & Rau, R. (2014). Uncertainty in the workplace: Examining role ambiguity and role conflict, and their link to depression-a meta-analysis. European Journal of Work and Organizational Psychology, 23(1), 91–106. https://doi.org/10.1080/1359432X.2012.711523

Sulistyawati, A. I., Rahmawati, S. A., & Lestari, H. S. (2014). Pengaruh komitmen profesional, komitmen organisasional, konflik peran, ketidakjelasan peran terhadap kepuasan kerja dan keinginan berpindah kerja auditor. Fakultas Ekonomika Dan Bisnis Universitas Kristen Satya Wacana, (November), 1427–1440.

Sunyoto. (2012). Manajemen Sumber Daya Manusia. Yogyakarta: CAPS (Center for Academic Publishing Serice).

Usman, A., Akbar, Z., Ahmed, Z., & Ahmed, I. (2011). Work Stress Experienced by the Teaching Staff of University of the Punjab, Pakistan: Antecedents and Consequences. International Journal of Business and Social Science, 2(8), 202–210.

Waheed, A., & Malik, O. F. (2010). The Mediating Effects of Job Satisfaction on Role Stressors and Affective Commitment. International Journal of Business and Management, 5(11), 223–235. https://doi.org/10.5465/ambpp.2014.11565abstract

Wilson, B. (2012). Manajemen Sumber Daya Manusia. Jakarta: Erlangga.

Yasa, I. W. M. (2017). Pengaruh Konflik Peran dan Ambiguitas Peran Terhadap Kinerja Pegawai Melalui Mediasi Stres Kerja pada Dinas Kesehatan Kota Denpasar Bali. JAGADHITA: Jurnal Ekonomi & Bisnis, 4(1), 38–57. https://doi.org/10.22225/JJ.4.1.203.38-57

Yongkang, Z., Weixi, Z., Yalin, H., Yipeng, X., & Liu, T. (2014). The Relationship among Role Conflict, Role Ambiguity, Role Overload and Job Stress of Chinese Middle-Level Cadres. Chinese Studies, 03(01), 8–11. https://doi.org/10.4236/chnstd.2014.31003




DOI: http://dx.doi.org/10.25105/jmpj.v12i2.5517

Refbacks

  • There are currently no refbacks.




Copyright (c) 2019 Jurnal Manajemen dan Pemasaran Jasa

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Lisensi Creative Commons

Jurnal manajemen dan pemasaran jasa  Lisensi Creative Commons Atribusi-NonKomersial 4.0 Internasional.