PREDICTION OF WORK STRESS, LEADERSHIP QUALITY, MOTIVATION OF WORK AND ORGANIZATION CULTURE TO WORK SATISFACTION AND IMPACT ON TURNOVER INTENTION EMPLOYEES

Pande Putu Buda Prasada, Ni Nyoman Sawitri

Abstract


This research aimed to analyze and predict how work stress factors, quality of leadership, work motivation, organizational culture, and job satisfaction affect the turnover intention. Observations on this research were conducted on 150 employees in national companies engaged in satellite-based telecommunications. Data were collected by using questionnaire. The analysis method used Structural Equation Model (SEM) with Partial Least Square(PLS) as an analysis tool. The research results showed that work stress and job satisfaction influence on turnover intention while the quality of leadership, work motivation, and organizational culture have no effect on turnover intention. Suggestions for future research and the company are outlined in the closing section.


Keywords


work stress; leadership quality; work motivation; organizational culture; job satisfaction; turnover intention.

Full Text:

PDF

Article Metrics

Abstract views : 438| PDF views : 0

References


Abate, J. J. (2016). Relationship between Generational Identity, Burnout, Job Satisfaction, Job Tenure, and Turnover Intention. ProQuest Dissertations and Theses, 22(1), 124. Retrieved from https://search.proquest.com/docview/1865911432?accountid=34925

Al-Musadieq, M., Nurjannah, N., Raharjo, K., Solimun, S., & Achmad Rinaldo Fernandes, A. (2018). The mediating effect of work motivation on the influence of job design and organizational culture against HR performance. Journal of Management Development, 37(6), 452–469. https://doi.org/10.1108/JMD-07-2017-0239

Al-Sada, M., Al-Esmael, B., & Faisal, M. N. (2017). Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar. EuroMed Journal of Business, 12(2), 163–188. https://doi.org/10.1108/EMJB-02-2016-0003

AlBattat, A. R., Som, A. P. M., & Helalat, A. S. (2013). Overcoming staff turnover in the hospitality industry using mobley’s model. International Journal of Learning and Development, 3(6), 64–71. https://doi.org/10.5296/ijld.v3i6.4844

Bhatti, N., Hashmi, M. A., Raza, S. A., Shaikh, F. M., & Shafiq, K. (2011). Empirical Analysis of Job Stress on Job Satisfaction among University. International Business Research, 4(3). https://doi.org/10.5539/ibr.v4n3p264

Chen, H. C., Lee, A. Y. P., Chen, I. H., & Wu, H. L. (2016). The meaningfulness of managerial work: case of Taiwanese employees. Chinese Management Studies, 10(1), 138–154. https://doi.org/10.1108/CMS-05-2015-0098

Elçi, M., & Alpkan, L. (2009). The impact of perceived organizational ethical climate on work satisfaction. Journal of Business Ethics, 84(3), 297–311. https://doi.org/10.1007/s10551-008-9709-0

García Torres, D. (2018). Distributed leadership and teacher job satisfaction in Singapore. Journal of Educational Administration, 56(1), 127–142. https://doi.org/10.1108/JEA-12-2016-0140

Griffin, M. L., Hogan, N. L., Lambert, E. G., Tucker-Gail, K. A., & Baker, D. N. (2010). Job involvement, job stress, job satisfaction, and organizational commitment and the burnout of correctional staff. Criminal Justice and Behavior, 37(2), 239–255. https://doi.org/10.1177/0093854809351682

Gunlu, E., Aksarayli, M., & Perçin, N. Ş. (2010). Job satisfaction and organizational commitment of hotel managers in Turkey. International Journal of Contemporary Hospitality Management, 22(5), 693–717. https://doi.org/10.1108/09596111011053819

Hatch, M. J., & Schultz, M. (1997). Relations between organizational culture, identity and image. European Journal of Marketing, 31(5/6), 356–365.

Iqbal, M., & Waseem, M. A. (2012). Impact of Job Stress on Job Satisfaction among Air Traffic Controllers of Civil Aviation Authority: An Empirical Study from Pakistan. International Journal of Human Resource Studies, 2(2), 53. https://doi.org/10.5296/ijhrs.v2i2.1854

Johnson, R. R. (2012). Police Officer Job Satisfaction: A Multidimensional Analysis. Police Quarterly, 15(2), 157–176. https://doi.org/10.1177/1098611112442809

Lawrence, J. H., Celis, S., Kim, H. S., Lipson, S. K., & Tong, X. (2014). To stay or not to stay: Retention of Asian international faculty in STEM fields. Higher Education, 67, 511–531. https://doi.org/10.1007/s10734-013-9658-0

Mangkunegara. (2012). Evaluasi Kinerja SDM. Bandung: Refika Aditama.

Nyoman, S. N., & Deniartha, I. K. R. A. (2016). Peran Kepemimpinan , Komitmen Organisasi , Trunover Intention, Kepuasan Kerja dan Kinerja Karyawan LPD Desa Adat Tanjung Benoa-Badung. Jurnal Manajemen & Bisnis, 13(3), 120–130.

Pawesti, R., & Wikansari, R. (2016). Pengaruh Kepuasan Kerja Terhadap Prestasi. Jurnal Ecopsy, 3(2), 49–67. https://doi.org/10.20527/ecopsy.v3i2.2649

Pio, R. J., & Tampi, J. R. E. (2018). The influence of spiritual leadership on quality of work life, job satisfaction and organizational citizenship behavior. International Journal of Law and Management, 60(2), 757–767. https://doi.org/10.1108/IJLMA-03-2017-0028

Putrianti, A. D., Hamid, D., & Mukzam, M. D. (2014). Pengaruh Kompensasi Dan Motivasi Kerja Terhadap Turnover Intention Studi Pada Karyawan PT . TIKI Jalur Nugraha Ekakurir Pusat Malang ). Jurnal Administrasi Bisnis (JAB), 12(2), 1–9.

Rahmawati, Y., Ibiddin, N. Z., & Khatimah, K. (2019). The Relationship between Motivation, Satisfaction, and Organizational commitment among Scout volunteers in East Kalimantan, Indonesia. Acitya Journal of Teaching & Education, 1(1), 15–27.

Rekha, B., & Paramanandam, P. (2017). Job Stress and Job Satisfaction Among the Managerial Personnel of Textile Industry. Sumedha Journal of Management, 6(3), 65–74.

Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior, Global Edition.

Sabbagha, M. D. S., Martins, N., & Ledimo, O. (2018). Conceptual Model of Employee Motivation and job Satisfaction for Staff Retention Practices in Foreign Exchange Banking Context. International Conference on Management, Leadership & Governance, 309.

Saha, S., & Kumar, S. P. (2018). Organizational culture as a moderator between affective commitment and job satisfaction. International Journal of Public Sector Management, 31(2), 184–206. https://doi.org/10.1108/ijpsm-03-2017-0078

Sharma, P., Kong, T. T. C., & Kingshott, R. P. J. (2016). Internal service quality as a driver of employee satisfaction, commitment and performance: Exploring the focal role of employee well-being. Journal of Service Management, 27(5), 773–797. https://doi.org/10.1108/JOSM-10-2015-0294

Shepherd-Banigan, M., Bell, J. F., Basu, A., Booth-LaForce, C., & Harris, J. R. (2016). Workplace Stress and Working from Home Influence Depressive Symptoms Among Employed Women with Young Children. International Journal of Behavioral Medicine, 23(1), 102–111. https://doi.org/10.1007/s12529-015-9482-2

Stringer, C., Didham, J., & Theivananthampillai, P. (2011). Motivation, pay satisfaction, and job satisfaction of front-line employees. Qualitative Research in Accounting and Management, 8(2), 161–179. https://doi.org/10.1108/11766091111137564

Suhanto, E. (2009). Pengaruh Stres Kerja dan Iklim ORrganisasi Terhadap Turnover Intention dengan Kepuasan Kerja Sebagai Variabel Intervening. Universitas Diponegoro Semarang.

Taufail, M., Hussain, S., Shahzad, K., & Anum. (2018). Combined Effects of Job Insecurity and Islamic Work Ethics on Job Satisfaction and Job Performance. Journal Of Business & Economics, 10(2), 1–24.

Toly, A. A. (2001). Analisis Faktor-Faktor Yang Mempengaruhi Turnover Intentions Pada Staf Kantor Akuntan Publik. Jurusan Ekonomi Akuntansi, 3(2), 102–125. Retrieved from http://puslit.petra.ac.id/Journals/Accounting/

Umam, K. (2010). Khaerul Umam. Bandung: Pustaka Setia.

Urmanov Bahromjon, Shin Hoyoung, & Kim, Ki-Su. (2018). A Study on Factors Affecting Turnover Intention of IT Professionals. The Journal of Eurasian Studies, 10(1), 147–174. https://doi.org/10.31203/aepa.2013.10.1.009

Yun, I., Hwang, E. G., & Lynch, J. (2015). Police stressors, job satisfaction, burnout, and turnover intention among South Korean police officers. Asian Criminology, 10, 23–41. https://doi.org/10.1007/s11417-015-9203-4




DOI: http://dx.doi.org/10.25105/jmpj.v12i2.3758

Refbacks

  • There are currently no refbacks.




Copyright (c) 2019 Jurnal Manajemen dan Pemasaran Jasa

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Lisensi Creative Commons

Jurnal manajemen dan pemasaran jasa  Lisensi Creative Commons Atribusi-NonKomersial 4.0 Internasional.