ANTECEDENTS DAN CONSEQUENCES DARI KEPUASAN PASIEN KLINIK GIGI

Suciyanti Harahap

Abstract


The purpose of this research - was to examine the effect of characteristics delivery system (waiting time, convenience, continuity and price) and patient characteristics toward patient satisfaction on patient dentals clinic.

Design/methodology/approach - data analyze used in this research using a primer data and simple random sampling technique to collect data. This study using multiple regressions analysis and the respondents is 150 patients on dentals clinic at Grogol area and with range from patient 20 years old until 50 yeas old.

Findings — the result found that the existence of influence between (convenience, continuity, and price), patient of characteristics, toward satisfaction patient at dental clinic. Except one of dimension from characteristics delivery system, it is waiting time that has a negative influence toward patient satisfaction.

Keyword: Characteristic delivery system, Patient characteristics, Patient satisfaction


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DOI: http://dx.doi.org/10.25105/jmpj.v1i1.1599

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