ANTESEDEN EMPLOYEE TURNOVER

Heryadi Fardilah

Abstract


This research is concerning the effect of workplace environment, job satisfaction, and  job performance on employee turnover, and the background is to get the convenience of employees condition, the satisfaction of job results, maximum performance, and keep and reduce in and out employees. The purpose of this research is to see how far the influence of workplace environment, job satisfaction, and job performance on employee turnover. Planning of this research uses primary data that is got by handing over questioners to 200 employees in Telecommunication company in East Jakarta. The analysis method which is used is double regresi.  Results of  this  research give conclusion that there's a positive and significant influence of workplace environment, job satisfaction, and job performance on employee turnover.


Keywords


workplace environment; job satisfaction; job performance; employee turnover; employee work satisfaction; telecommunication; and employee performance.

Full Text:

PDF

Article Metrics

Abstract views : 236| PDF views : 0

References


Baig, A. A., Riaz, M., & Kashif, A. R. (2015). Factors effecting frontline employees. The Business & Management Review, 6(1), 146–151.

Becker, F. W. (2012). The Impact of Fun in the Workplace on experienced fun, work engagement, constitutent attachement, and Turnover Among Entry-Level Service Employees (Doctoral dissertation). Retrieved from ProQuest Dissertations Publishing. 3569209., (December).

Booth, S., & Hamer, K. (2007). Labour Turnover in The Retail Industry Predicting The Role of Individual, Organisational and Environmental Factors. International Journal of Retail & Distribution Management, 35(4), 289-307.

Bondarouk, T., & Looise, J. K. (2009). Framing The Implementation of HRM Innovation HR Professionals VS Line Managers in A Construction Company. Personnel Review, 38(5), 472-491.

Bunk, J. A., & Magley, V. J. (2013). The Role of Appraisals and Emotions in understanding Experiences of Workplace Incivility. Journal of Occupational Health Psychology, 18(1), 87–105. https://doi.org/10.1037/a0030987

Biggio, G., & Cortese, C. (2013). Well-being in The Workplace Through Interaction Between Individual Characteristics and Organizational Context. International Journal of Qualitative Studies on Health and Well-being, 8(1).

Chinomona, E., & Mofokeng, T. M. (2016). Impact of Organisational Politics on Job Dissatisfaction and Turnover Intention: An Application Of Social Exchange Theory on Employees Working in Zimbabwean Small and Medium Enterprises (SMEs). The Journal of Applied Business Research, 32(3), 857-870.

Chung, T., Rutherford, B., & Park, J. (2012). Understanding Multifaceted Job Satisfaction of Retail Employees. International Journal of Retail & Distribution Management, 40(9), 699–716. https://doi.org/10.1108/09590551211255974

Davidson, M. C. G., Timo, N., & Wang, Y. (2010). How Much Does Labour Turnover Cost? International Journal of Contemporary Hospitality Management, 22(4), 451–466. https://doi.org/10.1108/09596111011042686

Gill, H., Ahmed, I., Rizwan, M., Farid, S., Mustafa, M. S., Bashir, A., & Tanveer, M. A. (2013). The Antecedents of Turnover Intention: A Comprehensive Model to Predict the Turnover intentions. Journal of Basic and Applied Scientific Research, 3(12), 392-402.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. Seventh Edition. New Jersey: Prentice Hall.

Handoko, T. H. (2008). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE.

Hasibuan, S. P. (2007). Manajemen Sumber Daya Manusia. Jakarta: PT Bumi Aksara, 108 – 122.

Hom, P. W., & Griffeth, R. W. (1995). Employee Turnover. Cincinnati: South Western College Publishing.

Humborstad, S. I. W., & Perry, C. (2011). Employee Empowerment, Job Satisfaction and Organizational Commitment An In-Depth Empirical Investigation. Chinese Management Studies, 5(3), 325-344. https://doi.org/10.1108/17506141111163 390

Hurley, R. F., & Estelami, H. (2007). An Exploratory Study of Employee Turnover Indicators As Predictors Of Customer Satisfaction. Journal of Services Marketing, 21(3), 186–199. https://doi.org/10.1108/08876040710746543

Ivancevich, J. M. (2010). Human Resources Management. NY: The McGraw-Hill Companies

Kazlauskaite, R., Buciuniene, I., & Turauskas, L. (2012). Organisational and Psychological Empowerment in The HRM-Performance Linkage. Employee Relations, 34(2), 138-158

Lu, L., Lu, A. C. C., Gursoy, D., & Neale, N. R. (2016). Work Engagement, Job Satisfaction, and Turnover Intentions. International Journal of Contemporary Hospitality Management, 28(4), 737–761. https://doi.org/10.1108/IJCHM-07-2014-0360

Maina, G., Bovenzi, M., Palmas, A., Prodi, A., Filon, F. L. (2011). Job Strain, Effort-Reward Imbalance and Ambulatory Blood Pressure: Results of A Cross-Sectional Study in Call Handler Operators. International Archives of Occupational and Environmental Health, 84(4), 383–391.

Mangkunegara, A. A. A. P. (2007). Manajemen Sumber Daya Manusia. Cetakan Ke Tujuh. Bandung: PT Remaja Rosdakarya.

Mari, K., & Mikko, S. (2011). Toward a New Meta-Theory for Designing Information Systems (IS) Security Training Approaches. Journal of the Association for Information Systems, 12(8), 518-555.

Memon, M. A., Salleh, R., & Baharom, M. N. R. (2016). The Link Between Training Satisfaction, Work Engagement and Turnover Intention. European Journal of Training and Development, 40(6), 407–429. https://doi.org/10.1108/EJTD-10-2015-0077

Mokaya, S. O., Musau, J. L., Wagoki, J., & Karanja, K. (2013). Effects of Organizational Work Conditions on Employee Job Satisfaction in the Hotel Industry in Kenya. International Journal of Arts and Commerce, 2(2), 79-90.

Nugraha, A., & Purba, S. D. (2017). Tuntutan pekerjaan dan stres kerja sebagai variabel penentu turnover intention. Jurnal Manajemen Pemasaran Dan Jasa, 10(1), 49–60.

Qasim, S., & Hamza, R. (2016). Contribution of Human Resource Management Practices in Supply Chain Success in Small and Medium Enterprises. Global Management Journal for Academic & Corporate Studies, 6(2), 20-35.

Rizwan, M., Jaskani, J. H., Ameen, H., Hussain, S., Farooq, R. U., & Omair, M. (2013). Antecedents of Employee Satisfaction and Its Impact on Job Turnover. International journal of Management Sciences and Business Research, 2(1), 55-64.

Rizwan, M., Tariq, M., Hasan, R., & Sultan, A. (2014). A Comparative Analysis of The Factors Effecting The Employee Motivation and Employee Performance in Pakistan. International Journal of Human Resource Studies, 4(3), 35-49. http://dx.doi.org/10.5296/ ijhrs.v4i3.5873.

Rizwan, M., Humayon, A., & Shahid, A. (2017). Antecedents of job Turnover In educational Sector of Pakistan. International, 6, 89–101. Retrieved from http://search.proquest.com/openview/c4608d46b88d9331a544c58b8234fb21/1?pq-origsite=gscholar&cbl=2042242

Robbins, S. P., & Judge, T. A. (2016). Perilaku Organisasi. Edisi 16. Jakarta: Salemba Empat.

Sekaran, U., & Bougie, R. (2016). Research Methods For Business: A Skill Building Approach, 7th Edition. United Kingdom: John Wiley & Sons Ltd.

Siengthai, S., & Pila-Ngarm, P. (2016). The interaction effect of job redesign and job satisfaction on employee performance. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 4(2), 162–180. https://doi.org/10.1108/EBHRM-01-2015-0001

Sims, R. L., & Sun, P. (2012). Witnessing Workplace Bullying and The Chinese Manufacturing Employee. Journal of Managerial Psychology, 27(1), 9–26. https://doi.org/10.1108/02683941211193839

Springer, G. J. (2011). A Study of Job Motivation, Satisfaction, and Performance Among Bank Employees. The Journal of Global Business Issues, 5(1), 29–35.

Sutanto, E. M. & Kurniawan, M. (2016). The Impact Of Recruitment, Employee Retention and Labor Relations To Employee Performance on Batik Industry in Solo City, Indonesia. International Journal of Business and Society, 17(2), 375-390

Sutrisno, E. (2010). Budaya Organisasi. Jakarta: Kencana.

Vivares-Vergara, J. A., Sarache-Castro, W. A. & Naranjo-Valencia, J. C. (2016). Impact of Human Resource Management on Performance in Competitive Priorities. International Journal of Operations & Production Management, 36(2), 114-134

Zimmerman, R. D., & Darnold, T. C. (2009). The Impact of Job Performance on Employee Turnover Intentions and The Voluntary Turnover Process. Personnel Review, 38(2), 142–158. https://doi.org/10.1108/00483480910931316




DOI: http://dx.doi.org/10.25105/jmpj.v10i2.1668

Refbacks

  • There are currently no refbacks.




Copyright (c) 2018 Jurnal Manajemen dan Pemasaran Jasa

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Lisensi Creative Commons

Jurnal manajemen dan pemasaran jasa  Lisensi Creative Commons Atribusi-NonKomersial 4.0 Internasional.